Our Values/People First
CostaExchange, as part of the Costa Group business, shares the foundation values of: People, Passion and Performance. Our industry wide reputation for quality, innovation and service is very important to us, to the Costa family and to every Costa employee.
This reputation is built on the character of our people, the core values of our organisation, the expertise of our team and our genuine desire to provide our customers with outstanding service.
We seek, attract and value character and integrity. This is at the heart of our People First philosophy and principles. People First is a character and values based program that is communicated and enacted throughout every business unit. It applies to all of our employees, partners and stakeholders as we know that any company is only as strong as its people.
Costa core values
The five core values that underpin every decision and action at CostaExchange are:
Determination:
We act decisively with a sense of urgency
Passion:
We challenge the status quo with energy and enthusiasm
Accountability:
We focus on outcomes and deliver on commitments
Sincerity:
We act boldly in an open, honest and responsible manner
Respect:
We treat others as we expect to be treated in attitude, communication and personal safety
Zero Harm
Zero Harm is the commitment underpinning the ongoing protection of our people, assets and environment.
The Costa Group is an industry leader when it comes to developing a comprehensive safety program such as this. Along with People First, we are proud that employees cite Zero Harm as a unique Costa philosophy and practice. Zero Harm is a genuine commitment to safety that is embedded into the daily operations of every aspect of our business.
Every person is encouraged to add value by contributing suggestions for improvement and reporting hazards before they cause harm.
Our safety KPIs are ultimately driven by the actions taken at our sites to make our workplaces safer for everyone.
Operating principles
- Safety will not be compromised
- All employees and contractors are responsible for contributing to the achievement of a safe work environment
- Compliance with safety standards and procedures is non-negotiable
- We must work together to build and maintain our safety culture
- Safety is an integral part of all planning, design, and operations